BP
Be P
1 reviews | Active since May 2020
23 May 2025, 21:10
Amount debited incorrectly
I settled my Capfin loan this morning, expecting that to be the end of the matter. To my shock, a debit still went off from my bank account this evening, even though the loan was fully paid just hours earlier.
This is unacceptable and suggests a serious issue with Capfin’s payment processing system. Once a loan is settled, there should be no further deductions. I’m requesting an immediate refund of the amount debited and a clear explanation of how this happened
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Replies (2)0
Replies (2)
Capfin's replyOfficial
24 May 2025, 08:12Good day
Thank you for alerting us to your query regarding the debit order raised on your Capfin account.
We apologise for any inconvenience this may have caused you and will investigate the matter. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Thank you for alerting us to your query regarding the debit order raised on your Capfin account.
We apologise for any inconvenience this may have caused you and will investigate the matter. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Best regards,
Capfin's reply24 May 2025, 08:12
Official
Good day
Thank you for alerting us to your query regarding the debit order raised on your Capfin account.
We apologise for any inconvenience this may have caused you and will investigate the matter. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Thank you for alerting us to your query regarding the debit order raised on your Capfin account.
We apologise for any inconvenience this may have caused you and will investigate the matter. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Best regards,
Capfin's replyOfficial
24 May 2025, 09:36Good day
Thank you for your patience during this time. We are pleased that a satisfactory resolution has been reached.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00Kind regards
Capfin Customer Services
Thank you for your patience during this time. We are pleased that a satisfactory resolution has been reached.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00Kind regards
Capfin Customer Services
Best regards,
Capfin's reply24 May 2025, 09:36
Official
Good day
Thank you for your patience during this time. We are pleased that a satisfactory resolution has been reached.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00Kind regards
Capfin Customer Services
Thank you for your patience during this time. We are pleased that a satisfactory resolution has been reached.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00Kind regards
Capfin Customer Services
Best regards,