SM
Sechaba M

1 reviews | Active since Feb 2013

20 Mar 2018, 09:43

Account update

I app**** for a loan with Capfin, they called me on a Saturday and I went through the vetting process for about 20min. They then sent me an sms on Monday that my loan was approved and the money will make its way to my account the following day. I then called them to cancel the loan coz I did not need the money anymore, my weekend emergency was long gone. They said they cannot stop the payment as it is already done, they gave me an account number and said I should payback the money as soon as it reflects on my account.

The money reflected on Tuesday, I paid it back same time to the account number that was provided. I got an email that they had received the payment, but they have failed to update the details on Transunion. On my credit profile it still shows that I owe them money and I have been sent from post to pillar, trying to get them to update my credit profile.

Can this please be sorted out ASAP.

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Replies (2)
Capfin
Capfin's reply21 Mar 2018, 14:17
Official

Hello Sechaba

We acknowledge receipt of your complaint and will ensure that it is investigated. We aim to provide a speedy resolution. Please expect communication from one of our team members soon.

We apologize for the inconvenience caused.

Kind regards,

Customer Service

Capfin
Capfin's reply22 Mar 2018, 12:24
Official

Hello Sechaba

We have investigated your query and are happy to advise that the matter is now resolved . Your account information has been sent to the relevant department for update and our office has been in contact with you.

For any further assistance please call us on *** or email *** .

Kind regards,

Customer Service