Account still not closed

<p>I settled my loan with capfin, up until today my payment records were not submitted to credit bureaus to update my profile and close the file . I called them several times trying to find out and no one gives me a compelling reason as to why my payment still reflects on my profile. I even decided to contact trans Union and was advised that they never received my records confirming that my account is paid up. I am a regular client to capfin but after such a phathetic service i guess they leave me with no choice but end business with then. I want this issue dorted asap because it affect my credit score. My account number is ********** 6.Name Mothepane Francinah Makume ID ********** 491086. Cell number ********** 875.</p>