ACCOUNT PAID UP FIVE MONTHS AGO, ITC NOT UPDATED

I MADE A HORRIBLE MISTAKE OF TAKING UP A LOAN WITH CAPFIN. THE NIGHTMARE BEGAN AFTER I SETTLED THE ACCOUNT IN SEPTEMBER 2014. TO THIS DATE THE ACCOUNT IS STILL REFLECTING AS OPEN AND IN ARREARS ON TRANSUNION RECORDS.<br> I HAVE RECEIVED COUNTLESS EMAILS FROM NADINE NORTIER CONFIRMING THAT THEY HAVE SENT INSTRUCTIONS TO TRANSUNION TO UPDATE THE PAYMENT PROFILE, HOWEVER TRANSUNION KEEPS DENYING HAVING RECEIVED SUCH INSTRUCTIONS.<br> IN DESPERATION I RESORTED TO LODGING A FORMAL DISPUTE WITH TRANSUNION AND CAPFIN'S RESPONSE WAS THAT I STILL OWE THEM MONIES IN EXCESS OF R1000.00, THEY HAVE FORWARDED INCORRECT ACCOUNT STATEMENTS TO TRANSUNION AS PROOF THAT I OWE THEM.<br> MEANWHILE, THEY HAVE ISSUED ME WITH A PAID-UP LETTER, I ALSO HAVE A DEPOSIT SLIP OF THE ONCE-OFF PAYMENT THAT I MADE TO SETTLE THIS ACCOUNT. IN ADDITION TO THIS, THEIR WORTHLESS COUNTLESS EMAILS CONFIRMS THAT THE ACCOUNT IS PAID IN FULL - WHY DO THEY PROVIDE CONTRADICTING INFORMATION TO TRANSUNION ONLY THEY KNOW.<br> I HAVE ESCALATED THE MATTER TO CREDIT OMBUD, BUT THEY BLATANTLY IGNORE ALL WRITTEN CORRESPONDENCE FROM THE OMBUD. I URGE WHOEVER READS THIS TEXT TO STAY AWAY FROM CAPFIN FOR THEIR OWN GOOD.