VS
Vasan S

1 reviews | Active since Oct 2014

17 Apr 2015, 10:55

Account debited before salary date

My current account was debited for my last instalment to Capfin on Friday -17 April 2015 . My salary get paid into my account on Monday -20 April 2015 . The funds in my account was allocated for a purchase I was going to make on Saturday 18 April 2015 . when i contacted the call centre - they were not \interested "in the opposition that I was in - all they made reference to was its in the contract that I took . I was also told that even if I did not have any funds in my account - the debit order would have been returned and they would have then re-debited my account on Monday - 20 April 2015 . they did not show any concern when I stated that i would have been charged an Unpaid Fee of R 115.00 - if i did not have any funds in my account . thankfully this is the last instalment on my account - I would not use this company again - and after this experience - I would never recommend this company to anyone I know ."""

0
Replies (1)
Capfin
Capfin's reply17 Apr 2015, 11:19
Official
Hello Vasan ,

Thank you for bringing the matter to our attention.

We are very sorry to hear about the situation. The situation will be investigated and someone from Capfin will contact you as soon as possible.

Regards,
Customer Services