Dissatisfied and irate customer

I bought a few items online almost a month ago and to date I have not received my goods. I have a few emails to Anne and she confirmed my order is on its way but to date I received no order. It is so sad that we have to deal with such poor service. I have lost all interest in the items I bought and sent a number of emails requesting a refund. Anne seems not to respond to me anymore. I am starting to think this is a **** and thatI have lost my money. I would not recommend anyone to buy online from this retailer.

Email from Anne

On Sun, 18 Feb 2024 at 04:19, Support Capetown-Athletic <***> wrote: Hello,

We are delighted to inform you that your much-anticipated order is currently on its way to your doorstep. Our team has carefully packed and dispatched your items, ensuring they reach you in perfect condition. The estimated delivery date is set for 9-12 business days, and we appreciate your patience as we work hard to make sure your purchase arrives promptly. If you have any questions or need further assistance, feel free to contact our customer service team.

Best,

Anne Capetown-Athletic