Capetonian On The Square Restaurant
Unclaimed Business
|3|2 Reviews (last 12 months)|This business does not respond to reviews
Capetonian On The Square Restaurant
Unclaimed Business
|3
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
100Very Likely
NPS Score
100
Recommended: Very Likely
Review Distribution
3|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Siham C
1 reviews | Active since Sept 2023
9 Jul 2026, 11:22
Breakfast buffet
We went for breakfast on the 6 July 2026. I really loved everything on the buffet. The staff were friendly and very accommodating. The food was so delicious. The only downside was the sausage was cold by the time I got to my table but still tasty. If I have the money I will go everyday for breakfast. PS: The surf nd turf buffet is to die for. Excellent and value for money.
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Siham C
1 reviews | Active since Sept 2023
9 Jul 2026, 11:22
Breakfast buffet
We went for breakfast on the 6 July 2026. I really loved everything on the buffet. The staff were friendly and very accommodating. The food was so delicious. The only downside was the sausage was cold by the time I got to my table but still tasty. If I have the money I will go everyday for breakfast. PS: The surf nd turf buffet is to die for. Excellent and value for money.
0
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Faranaaz K
1 reviews | Active since Feb 2023
18 Mar 2026, 15:15
Frustration: Unfulfilled Eid UL Fitr Buffet 2026 Reservation Request
I am furious about the continual failure to respond to my Eid 2026 reservation request at Capetonian on the Square Buffet. I have visited with my family on multiple occasions, and my experience this time was unacceptable. On 6 December 2025, I requested a reservation for Eid 2026. The cashier verbally assured me it would be passed to the reservations team, yet nothing materialized. I made a second request after 6 December 2026 via a written survey review detailing my intention to secure an Eid 2026 booking. Again, no one contacted me or followed up. Your internal communication failures have left me without an Eid reservation for a very important occasion, while the venue remains fully booked. This is not acceptable in hospitality. A sole reliance on verbal assurances and neglected written feedback demonstrates a lack of professionalism and customer care. What I expect: A clear, written confirmation of Eid ul Fitr 2026 availability and a confirmed booking. A formal apology for the repeated communication failures and a commitment to improve your reservation workflows, including handling written feedback with timely follow-up. Please escalate this to your reservations manager and respond with a concrete resolution.
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Faranaaz K
1 reviews | Active since Feb 2023
18 Mar 2026, 15:15
Frustration: Unfulfilled Eid UL Fitr Buffet 2026 Reservation Request
I am furious about the continual failure to respond to my Eid 2026 reservation request at Capetonian on the Square Buffet. I have visited with my family on multiple occasions, and my experience this time was unacceptable. On 6 December 2025, I requested a reservation for Eid 2026. The cashier verbally assured me it would be passed to the reservations team, yet nothing materialized. I made a second request after 6 December 2026 via a written survey review detailing my intention to secure an Eid 2026 booking. Again, no one contacted me or followed up. Your internal communication failures have left me without an Eid reservation for a very important occasion, while the venue remains fully booked. This is not acceptable in hospitality. A sole reliance on verbal assurances and neglected written feedback demonstrates a lack of professionalism and customer care. What I expect: A clear, written confirmation of Eid ul Fitr 2026 availability and a confirmed booking. A formal apology for the repeated communication failures and a commitment to improve your reservation workflows, including handling written feedback with timely follow-up. Please escalate this to your reservations manager and respond with a concrete resolution.
0
Replies (2)