Zero customer service

<p>Bought a Eider down jacket for my wife, the velcro on the sleeves started to peel loose. Garment is still under guarantee so I took it back to have repaired, this is beginning June 2017. I had one phone call to tell me the jacket is at the factory?. I have tried to follow up myself by calling the factory, no contact. Tried to speak to the store, they didnt call back. Tried the live chat on their website, no one. Wrote an email to the head office, no reply. Obvously there is no customer service whatsoever!. </p> <p>All we need is the jacket back please.</p>