Your customer service management team needs to be fired.

<p>I placed and received an online order in December. I was not provided with what was reflected on the website and also had a quality complaint about another garment. </p> <p> </p> <p>I sent two emails (the first on the 23rd December and the second on the 3rd January) to the email address provided on the onlne website ********** <p> </p> <p>Despite receiving an automated response on the 23rd December, promising me feedback within 24 hours, there has been absolutely no feedback on either of these mails.</p> <p> </p> <p>In frustration, I then send a third email to the address on the Cape Union Mart website ********** on the 12th January....and yes.... guess what!!! I received yet another automated response telling me that you will be in touch within 24 hours to answer any queries I might have. This time I get a request reference: (9740) . Yay. I don't hold my breath, and here I am 7 days later and still counting.... sigh.</p> <p> </p> <p>Could you please tell me what it is that I have to do in order to get some kind of service response? Please do not reply to this review apologising for your lack of response and promising another 24 hour turnaround. Just get someone (anyone in your organisation will do) who is capable of doing so, to sort out my complaint.</p> <p> </p> <p>Either Cape Union Mart have a very different definition to what a 24 hour turnaround looks like (in which case please let me know what your definition is) or you are failing in every single aspect of customer service. I can tell you that if you are aiming to grow your brand or increase your online prescence, you are failing dismally. You have done your brand more damage than good, and based on the complaints on Hello Peter this experience is not isolated to me. </p> <p> </p> <p>I would strongly recommend that you change your automated response to a more accurate reflection of what your customer service turnaround is (mine is almost a month and counting)</p>