1 reviews | Active since May 2020
"You don't have any orders yet."
Midday on the 9th of October I made an online purchase I selected the "Collect from a Cape Union Mart Store" option because they have a message saying: "Orders placed between 8 – 22 October will be delivered after 29" Then I received an order confirmation by email. On Monday the 12th I tried to check the status of my order so that I can collect it. But the customer portal indicates: "You don't have any orders yet." I called customer service twice asking about my order and that they need to cancel it. the first guy called "Dale" said there is no record that I have placed an order and asked me to forward my order confirmation to him by email which I did. Dale was then going to forward that to "accounts" to see what is going on. I have not received a response yet. Today I phone again and spoke to Lungi who said she will check on the order and cancel it and phone me personally. I am very disappointed. As far as I understand online shopping is supposed to be more convenient and safer than walking into the store and purchasing off of the shelf
Thanks for getting in touch, we're really sorry about the unpleasant experience you have had with us.
We'll get a Liaison to get in touch with you soon.
Yours in adventure
Cape Union Mart
Thanks for getting in touch, we're really sorry about the unpleasant experience you have had with us.
We'll get a Liaison to get in touch with you soon.
Yours in adventure
Cape Union Mart
But still Cape Union Mart will not cancel the order
Instead they send me PDF explaining that the delivery delay applies to all online purchases from their shop
As can be seen from my review above, It was not made clear that store collections are also delayed
I need to have this order Friday morning
If had known about the delay I would not have placed an order.
Please cancel the order so that i can walk into the shop and buy off of the shelf as that appears to be the most convenient
But still Cape Union Mart will not cancel the order
Instead they send me PDF explaining that the delivery delay applies to all online purchases from their shop
As can be seen from my review above, It was not made clear that store collections are also delayed
I need to have this order Friday morning
If had known about the delay I would not have placed an order.
Please cancel the order so that i can walk into the shop and buy off of the shelf as that appears to be the most convenient
Now "Head of Customer Services" contacts me and says they can only refund after their system upgrade. She asked if i still want a refund.... I keep getting Cape Union Mart responses from different people who do not read what I say.
"I need to have this order Friday morning"
And
"Please cancel the order so that i can walk into the shop and buy off of the shelf as that appears to be the most convenient"
Why on earth do I have to use hellopeter to get Cape Union Mart service?
Now "Head of Customer Services" contacts me and says they can only refund after their system upgrade. She asked if i still want a refund.... I keep getting Cape Union Mart responses from different people who do not read what I say.
"I need to have this order Friday morning"
And
"Please cancel the order so that i can walk into the shop and buy off of the shelf as that appears to be the most convenient"
Why on earth do I have to use hellopeter to get Cape Union Mart service?