You don't care

When I sent an email to your customer care they simply rep**** with a templatized reply. They did not read my email to understand. This means Shannon whom rep**** does not actually care... My kway bag is damaged and I know your sales consultant at the time told me kway would honour a warranty claim even outside of warranty period. I want it fixed. I also purchased a backpack for which I do have the slip, very recently, and even this bag is ****. I will bring it back also.