Wrong tracking numbers on right invoices.

I bought stuff also online. Got wrong tracking numbers. They kept on saying it belong to me. Its not even close to what I ordered or where I stay. I stay in Kroonstad and the 1 parcel with my tracking number was send to Menlyn. Now they don't reply to my messages or emails. R1600 down the drain. They are ****** and just *****ing money!!!! When I tried to open a ***** case the policeman just smiled. If I could I would have given them a minus 10.