Wrong items delivered

Dear Dani C, This review concerns us. Thank you for bringing this to our attention, and please accept our sincere apologies for both the incorrect item received and the delay in resolving your query. We completely understand your frustration. When placing your order, you relied on the product image displayed online, which clearly showed the I-Type film, and it is understandably disappointing to have received Go Film instead. We also appreciate how frustrating it must be to have logged a complaint a week ago, been advised that it would be resolved within 48 hours, and then not receive any update or resolution. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience, disappointment, and lack of communication you have experienced. Your feedback has been noted, and we have escalated this matter for urgent attention. Our management team will be in touch with you directly to review your concerns, investigate the discrepancy between the product listing and the item supplied, and discuss the most appropriate resolution regarding either the correct replacement item or the return process. We understand that this experience has been frustrating, particularly given the time that has already passed without a resolution, and we are truly sorry for the frustration and inconvenience caused. Thank you for your patience and understanding. We value your support and are committed to resolving this matter as quickly as possible. Kind regards, Cape Union Mart