1 reviews | Active since Jan 2012
Worst service by global standards!
I'm not impressed with the experience I've had shopping online with Cape Union Mart. First I placed an order and added my Visa Checkout details, but no payment was made from your system. Then I received no feedback whether my order was a success or not. I was then requested, only after I made communication with support staff, to make an eft payment. I made the payment from my fnb account into the fnb account I was sent, but still a further 4 days later I've had zero communication. I definitely won't be ordering online again, probably the worst service I've had from an online shop. Now they have my money and I've no idea if or when I'll receive my order.
Good day Iratus-afric****,
Our sincere apologies for the disappointing experience that you have had
As the Cape Union Mart Team, we take pride in our brand and we always ensure that our customers are fully satisfied with the service which we provide. Therefore, it saddens us to hear that you have had a rather disappointing experience.
Kindly be advised that your complaint has been escalated to the relevant manager who will be in touch with you as soon as possible..
Thank you for your patience.
Regards,
Cape Union Mart
Good day Iratus-afric****,
Our sincere apologies for the disappointing experience that you have had
As the Cape Union Mart Team, we take pride in our brand and we always ensure that our customers are fully satisfied with the service which we provide. Therefore, it saddens us to hear that you have had a rather disappointing experience.
Kindly be advised that your complaint has been escalated to the relevant manager who will be in touch with you as soon as possible..
Thank you for your patience.
Regards,
Cape Union Mart