Worst ever customer service

I opened an account (which was a 4 month process). I guess I should have opened my eyes when that took so long.....................I made one purchase and never receive any statements of banking details from Cape Union Mart. I indicated on the forms I want to receive it via email. After numerous calls (20+) they are still telling I did not pay my account although I have sent through the proof of payments 6 times to 3 different email adresses. When I at last got a settlement amount from them, it is R300 MORE than the amount that I bought for. That sum does not count up with my maths. I am stil struggling to get that account closed. BEWARE when opening an account with this people.