Worst customer assistance in store Canal Walk

We love hiking so we like to purchase gear often. Even my 3yr old son has kway gear. We always go to Cape Union Mart at Canal Walk but the service just gets worst every time. We went there yesterday to purchase new hiking boots for both my husband and I. First my husband waited for +- 30 minutes for service at the shoe section, had to call staff from the back to assist as there was no one close on the floor. Then I decided to also look for a pair of boots. After waiting very long probably another 30 min I went to the till and requested to speak to the manager. She apologized and then one of the ladies behind the counter that overheard our conversation volunteered to assist me. Why must one make a seen before receiving assistance. And the worst part is that the shop was empty only one or two other customers in the store. This is not the first time we experience such bad service. Do not think I will recommend or return to Cape Union Mart again in general.