WORST AFTER SALES EXPERIENCE I HAVE EVER HAD IN MY LIFE.

WORST AFTER SALES EXPERIENCE I HAVE EVER HAD IN MY LIFE.

Bought a K-Way Creek Re Down jacket at Paarl Mall branch last year (2022) and paid R2000 for it. Only hand washed it 3 or 4 times. This year when I started wearing it again the feathers are coming out excessively. Went to the branch on 03/06/2023 to find out what's wrong with it. Tiaan helped me and he said that they must send it to their repair division for further investigation. He stated that they will let me know in 6-8 weeks time the outcome and that they will keep me updated regarding this. Went to the branch today 30/07/2023 because I have not received any feedback whatsoever, no email or phone call or even a simple sms. He helped me again today only for him to tell me that he will need to follow up tomorrow regarding the before mentioned. So basically in 6-8 weeks time he or any other staff member of the Paarl Mall branch have not followed up with their repair division, so now only when I came in to the branch to find out what's happening, they suddenly want to follow up. He told me that I could've called regarding the whole situation. So now it is the customers responsibility to follow up regarding an order. He told me that they will keep me updated but now I must do his work for him and call them to find out answers. The level of arrogancy in his voice when dealing with me left me dumbstruck and was beyond me as if I was the problem in this matter.

Cape Union Mart Paarl Mall can you please train your sales team how to interact with clients with discrepancies as this is a very bad reflection on your image as a business.