Will NEVER support Cape Union again just for their TERRIBLE CUSTOMER SERVICE

I gave in a K-Way jacket on 9 June for repairs. They say 6-8 weeks. I followed up 2 times already with Cape Union Matlosana Mall. We are standing now on 10 weeks and still no answer about whats going on with the jacket or where it is. I talked to a lady Shannon on their agent platform.....and all answer she could give me was " we can only escalate on our side to the store as we do not have any access to repairs as its done on store level." They want you to buy expensive stuff from them but NO customer service at all. Spend money there and they also decide to keep your jacket.