What Customer Service!!!!!!!!!!

I am quite disgusted with the service received from you! Here's my story... we passed one of your stores in a mall and happened to see some travel cases in window. A week later, decided to check them out. Got to Mall @ Carnival and a very helpful Sales Associate helped us and tried her utmost to get the sale, even went as far as telling us that it had a lifetime warranty on wheels and also the shell! WOW! I told my daughter this is it!!. As we wanted a full set in a Midnight Blue and the store didn't have, we decided to check another store. We then left, I checked online and was able to order a full set in the colour that we wanted! Didn't checkout same day, and received a voucher to complete my order, bonus right? However, when i wanted to use it, received errors and it took quite and up and down with the customer service to eventually get it sorted. Cases ordered and we are now happy....a few days later, my daughter tells me that she has received a reversal into her account from CUM. Called and then told that it was for one of the cases that was now out of stock. Disappointment!!!!! Tried finding another one in that size by calling different branches myself. Fast forward to, we eventually found that the medium was not going to work and I returned it and swopped for a large, by now, a different colour. When I swopped at Mall of Carnival, mentioned to person assisting me about the Lifetime Warranty, and the Manager says, No, lifetime warranty...it will be assessed by CUM if something goes wrong and if found to be a manufaturer's fault only, will be replaced. So, now I had 2 x Large and 1 x small. open the 2 x large cases and the inside differs...one has zips on both sides on inside, other not, small difference, can live with it, bit initially not what we wanted. My daughter was travelling to USA as she was studying there, hence the purchase. Already not happy with the overall service from CUM, but by now,. telling myself, tired of this escapade, let's just leave it. Until my daughter arrives in USA and unpacks her bags, to a torn lining on inside. Appears that the lining tore away from the Shell of the case! I email customer service explaining the situation and also that she will only return next year. what am told "we have a 30 day return policy" and we cannot make a decision to do anything about this, I need to go to a store!!!!!!!!!!!!!!

Here's what wrong with this whole thing:-

1) Why did the system allow me to place an order for something that was out of stock? 2) When they found that there was no stock of the item, why was I not contacted and asked whether I still wanted the rest of the items? 3) Train your people properly so that they don't promise clients stuff that is untrue just to make the sale 4) Don't frustrate your customers, because right now, I regret ever walking into your store!!!!! 5) Teach your Customer Service agents to be proactive and offer more than just the solution at hand, e.g. they should've offered to source a replacement for me initially when the item was out of stock and not let me run around like a headless chick.

I am also to be blamed, though!!!!! After the voucher issues, I should have seen the red flags and walk away............