Waterfall Mall Cape Union Mart

Waterfall Mall Rustenburg. Sales guy on floor great an helpful assisting where he can....then the cashier and Co happen. I would've preferred if sales guy assisted with entire transaction as the 2 ladies assisting me have no clue as to customer service or communication Wanted to order extra jacket but I was charged for it and when I said I'm not paying it became too much of am issue to order. The lady telling me she does not understand my issue as she gave me good service! Good service?????? I think not