VERY POOR SERVICE
<p>Bought an e-voucher on 28 December 2016 which was to be e-mailed directly to my client - to date my client has not received the voucher.</p> <p>I have tried calling their customer care line which does not seem to work - nobody answers.</p> <p>Sent an email to them - no response.</p> <p>Called their Gateway branch and explained the situation - they took down my details and promised to get back to me - still no response.</p> <p> </p> <p>How difficult can it be to just e-mail the voucher?</p> <p> </p> <p>This has been very embarassing seeing that it was my client's year end gift and he has still not received it.</p>
Good day Ashan,
Our sincerest apologies for the disappointing experience you have had and the lack of feedback thereof.
We would like to ensure you that an agent will be in contact with you as soon as possible to have this resolved.
Once again, our apologies for this unpleasant experience.
The Cape Union Mart Team
Good day Ashan,
Our sincerest apologies for the disappointing experience you have had and the lack of feedback thereof.
We would like to ensure you that an agent will be in contact with you as soon as possible to have this resolved.
Once again, our apologies for this unpleasant experience.
The Cape Union Mart Team