1 reviews | Active since Dec 2011
Very disappointing shopping trip
I had a very disappointing shopping experience yesterday, at the Canal Walk branch (the outside, standalone one). I know that everyone's preference is different, but my ideal way to shop is to be left alone to browse, with staff available in case I have questions. What I received instead was to be constantly harassed the second I walked in the door - at least 5 different people asked if they could help. This was very uncomfortable for me, and resulted in me cutting my shopping trip short. When I joined the queue to pay for my now-single item, one of the staff - that I spoke to for less than 10 seconds - ran over to give me his name "in case they ask". Needless to say, his name was not given to the cashier.
To add insult to injury, after walking around the shop floor and practically tripping over staff members, I then had to wait 10 minutes to pay, as there was only one till open. This was a very unpleasant and lop-sided trip at best. I will reconsider which branch I visit next time, and if I receive the same experience there as well, I don't think I'll return to Cape Union Mart again.
