JS
Johan S
1 reviews | Active since Sept 2013
11 Jul 2025, 10:18
Very Bad Service on Defective K-Way Jacket
No After Sales Service or feedback from head office management due to K-Way Jacket Defect
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Replies (1)JS
Johan S's updateReviewer Update
11 Jul 2025, 10:21On the 27 June 2025 I bought a K-Way Venture Quest Down jacket at your branch at Canal Walk, Cape Town.
I believed I may have messed something on the jacket and immediately washed it with your product which I also bought for this specific purpose as I have numerous K-Way jackets.
After the wash I noticed that more marks appeared, so I returned the jacket to Canal Walk branch.
This is where the problem came in, I was informed that they cannot exchange the jacket and that I need to wait 4 to 6 weeks for them to send it back to head office, which is not even 1 hours’ drive from them, before I can get it back.
I am on the way to Swakopmund, Namibia to work there for the next 1 year.
I specifically bought this jacked as I was not sure if you have branches in Namibia, which I found out you have.
What makes me very unhappy is the fact that there is a defect with your product which I paid for with not defective money, I now have to wait 4 to 6 weeks for.
This service and the attitude of the lady at the branch is not what I expect.
Surely this could have been exchanged or expedited quicker.
JS
Johan S's update11 Jul 2025, 10:21
Reviewer Update
On the 27 June 2025 I bought a K-Way Venture Quest Down jacket at your branch at Canal Walk, Cape Town.
I believed I may have messed something on the jacket and immediately washed it with your product which I also bought for this specific purpose as I have numerous K-Way jackets.
After the wash I noticed that more marks appeared, so I returned the jacket to Canal Walk branch.
This is where the problem came in, I was informed that they cannot exchange the jacket and that I need to wait 4 to 6 weeks for them to send it back to head office, which is not even 1 hours’ drive from them, before I can get it back.
I am on the way to Swakopmund, Namibia to work there for the next 1 year.
I specifically bought this jacked as I was not sure if you have branches in Namibia, which I found out you have.
What makes me very unhappy is the fact that there is a defect with your product which I paid for with not defective money, I now have to wait 4 to 6 weeks for.
This service and the attitude of the lady at the branch is not what I expect.
Surely this could have been exchanged or expedited quicker.