Utterly disappointing service

<p>I bought a few things from the online shop on, 21 May, and used 3 vouchers to pay. A few days later I received an email informing me that one item was out of stock and that I will be refunded (this was 24 May 2017). On 6 June I wanted to place an order on the online shop again and wanted to use the voucher I though would have been refunded by now. To my surprise I still wasn't refunded. The same day (6 June) I emailed the lady who sent me the email informing me about the item that was out of stock. Today is 9 June, I have had no response on my email and I still haven't been refunded. I am annoyed with the service I'm getting or rather the lack thereof. To be honest, I'm even more annoyed with the fact that I have to publicly complain just to get my money bac****</p>