Useless service

<p>I went to the Menlyn branch on 3/8/2017 with the aim of buying a jacket for an upcoming trip. The jacket I wanted was not available in my size, so the sales lady had me write the name+size of the jacket in their ordering book and explained that they will have one delivered from another branch, and that I could expect it to be there by Monday, 7/8/2017. I emphasized to them that I need the jacket urgently, since we will be leaving on our trip on 17/8/2017. </p> <p>On 7/8/2017, I phoned the store to hear whether the jacket has arrived so that I can come and pick it up, only to be told that the store has only one driver and that delivery might take up to three weeks! This despite the fact that I could see online that the specific jacket is in stock at the OR Tambo branch... seriously, three weeks to get something delivered from OR Tambo to Menlyn?!</p> <p>I remained hopeful that I would be contacted, but when I still had not heard anything by 11/8/2017, I decided to place an online order (which I did before 8am, thus before the working day). I sent an online message explaining my situation and that I need the jacket by 16/8/2017 by the latest, and asked if there is anything that can be done to ensure that I have the jacket withing 4 working days (realising that the website states that deliveries are done within 3 - 5 working days). I then received a reply from 'Bevan' who obviously did not read/did not understand my original message - his reply simply states what I know already, and that is that normal delivery time is 3 - 5 days, and that I could expect the jacket by Friday the 19th (sic) (making it 6 working days!!!).</p> <p>This morning, I attempted to track my order online... but only got a message saying 'online tracking is not available'. So I sent a message to the online sales team, and guess who rep****? Bevan, with the same answer I have been getting all along!</p> <p>I understand that delivery time is not necessarily something that can be sped up, but at least then improve your online communication and have someone actually answer the question asked rather than just send a generic reply - this is very frustrating! And with that, get a better email system that doesn't send 3 copies of every message, which I am then unable to reply to! Then again... this whole online frustration could have been avoided if your Menlyn branch's service was anything better than pathetic... I have still not heard anything from them!</p>