WO
Werner O
1 reviews | Active since Feb 2015
17 Oct 2019, 09:21
Useless Online Shop
Poor Online Shop - Have been trying for 5 days to buy boots online without success. Eventually got a reply from Customer Care that says its out of stock even though not marked as such on web portal. Back online shopping most shoes are "check availability in store". What's the point in having an online shop. No Convenience here. Taking my money elsewhere.
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Replies (2)
Cape Union Mart's replyOfficial
18 Oct 2019, 12:35Good day Werner,
Thank you for your feedback, I sincerely apologize for the unpleasant experience you've had.
We'll provide this feedback to the relevant department for future consideration.
Kind Regards,
Cape Union Mart Team
Thank you for your feedback, I sincerely apologize for the unpleasant experience you've had.
We'll provide this feedback to the relevant department for future consideration.
Kind Regards,
Cape Union Mart Team
Cape Union Mart's reply18 Oct 2019, 12:35
Official
Good day Werner,
Thank you for your feedback, I sincerely apologize for the unpleasant experience you've had.
We'll provide this feedback to the relevant department for future consideration.
Kind Regards,
Cape Union Mart Team
Thank you for your feedback, I sincerely apologize for the unpleasant experience you've had.
We'll provide this feedback to the relevant department for future consideration.
Kind Regards,
Cape Union Mart Team
WO
Werner O's updateReviewer Update
23 Oct 2019, 10:58Good day. The "relevant" department is still not doing their job. Problem still exactly the same as a week ago. Shoes marked as available but can not load to cart. If you want customer satisfaction why not offer to try source from physical stores or offer different shoes at same price etc. In this tough economic times you have to bend a bit backwards to keep business. Seems Cape Union Mart is heading same way as Edgars. Good luck. Unhappy Customer.
WO
Werner O's update23 Oct 2019, 10:58
Reviewer Update
Good day. The "relevant" department is still not doing their job. Problem still exactly the same as a week ago. Shoes marked as available but can not load to cart. If you want customer satisfaction why not offer to try source from physical stores or offer different shoes at same price etc. In this tough economic times you have to bend a bit backwards to keep business. Seems Cape Union Mart is heading same way as Edgars. Good luck. Unhappy Customer.