Useless Online Customer Service

I placed an order on 24/07/2015 at the time C.U.M. was having a sale, I get that sometimes shops run out of stock, but what I don't get is, why they still allow orders for items to be placed in their online store, further to that they email you saying the don't have stock of said items and ask if you'd like a refund, to which I rep**** twice for a refund to be processed but got ignored both times. Trying to call the online customer service department is off no use THEY DON'T ANSWER, finally managed to message Zina(online chat), she told me the K-way spencer i ordered will be delivered, then got a call from Chad, telling me he will check whats happening with this item and call me back in an hour - he never did, spoke to Zina again online last week to have this item refunded, its been a month and I'm still waiting for the refund.<br> <br> Trying to get a proper answer out of the online service department is the most difficult process I ever encountered - I WILL NOT BUY ONLINE AGAIN FROM CAPE UNION MART. REFUND MY MONEY A.S.A.P. <br> Payment must be done immediately, yet getting a refund is like pulling teeth! I don't understand why it can't be done as immediately as when they take my money!!