1 reviews | Active since Dec 2010
Unsatisfactory service
<p>I bought a pair of Cape Union drift sandals at Cape Union Mart. I wore them 8 times i then noticed that the heel was cracked. I then took them to the Cape Union Mart in Forest Hill Mall, i explained to the lady who assisted me that i cant find the proof of purchase, however the shoes were brought in the original packaging in which in my opinion they would be able to trace the barcode. The shoes were returned with reason cited as no proof of purchase. I mean i feel i have been treated unfairly </p>
Good day Jamela,
We're so sorry to hear of your disappointing experience in our Forest Hill store.
We would like to have a look into this with the store and provide you with feedback before the end of the day.
The Cape Union Mart Team
Good day Jamela,
We're so sorry to hear of your disappointing experience in our Forest Hill store.
We would like to have a look into this with the store and provide you with feedback before the end of the day.
The Cape Union Mart Team
My complaint is not related to Forest Hill. But the repair centre / head office.
My complaint is not related to Forest Hill. But the repair centre / head office.
Good day Jamela,
We do understand and have looked into the matter with the relevant leader.
Our sincere apologies for the disappointing experience once again, we can assure you that a leader will be in contact with you as soon as possible.
The Cape Union Mart Team
Good day Jamela,
We do understand and have looked into the matter with the relevant leader.
Our sincere apologies for the disappointing experience once again, we can assure you that a leader will be in contact with you as soon as possible.
The Cape Union Mart Team
Good day
Cape Union Mart Forest Hill was very helpful on the matter - especially Adelaide . I would like to thank Cape Union's head office for resolving the matter very prompt and in a very satisfactory manner.
Regards
Jamela
Good day
Cape Union Mart Forest Hill was very helpful on the matter - especially Adelaide . I would like to thank Cape Union's head office for resolving the matter very prompt and in a very satisfactory manner.
Regards
Jamela
Good day Jamela,
Thank you for your feedback and for letting us know.
We hope to see you soon again.
The Cape Union Mart Team
Good day Jamela,
Thank you for your feedback and for letting us know.
We hope to see you soon again.
The Cape Union Mart Team