Unhelpful, arrogant, rude staff

I was so disappointed when my caterpillar boot came loose from the inside, not only did I pay a lot of money for the boot I also one of my favourites. The real disappointment was when one of your tellers at your Tygervalley branch was so rude to me and unhelpful she completed the wrong information on the repair docket and when I corrected her she abruptly said well you only said one boot, she didn't even do an inspection I clearly told her and showed her both boots are broken. My concern is that the information on the docket is incorrect and she couldn't be bothered correcting it or assisting me. If you want to keep customers send your staff from customer care training. When I asked the policy with regards to warrantees on caterpillars I was not given a clear answer and I was asked to pay a R100... for what I don't know as I only had the boot for a 1 half, I expect caterpillars to last longer then that!