Unhappy with Peeling of Logo

I am writing to raise a complaint regarding my K-Way KayLite Jacket, which I purchased online. A few months after purchase, the print on the back of the jacket began peeling. I returned the jacket to Cape Union Mart Pavilion (Durban) for repairs, which took approximately 8 weeks.

When the jacket was returned to me, it appeared to be in good condition. However, after wearing it only twice, the exact same issue occurred again—but this time, the entire print has started peeling, not just one letter as before.

I am struggling to understand how the problem could return so quickly after a repair, and in a more severe form. This is not the level of quality I expect from a K-Way product.

I kindly request the following:

A clear explanation of why the repair failed after such a short period.

A proper resolution—either a replacement jacket or a refund—given that the jacket remains defective.

Prompt feedback and a timeline for resolving this matter.

I look forward to your urgent assistance.

Kind regards, Jennel