UNEXPECTED POOR SERVICE FROM A GREAT STORE

<p>I purchased a pair of Merrell hiking boots from the Bayside store in August 2016. The sole on one boot started delaminating so I returned them in November 2016 (12th) with a promise of 4 to 6 weeks turnaround.</p> <p>Now 11 weeks later, 4 phone calls and two personal visits to the store yeilding nothing. No follow up by staff constantly promising a phone call to give me an update and no indication whatsoever about where my boots are or when I can expect them. Just empty promises and loads of excuses.</p> <p>Tens of thousands of Rands spent in this store and this is the way that I am treated? Very unhappy!</p>