UNDELIVERED GOODS/NO RESPONSE

I placed an online order about a month ago . On the 20/8/2015 I received a non-existent tracking number for RAM Couriers . After a week I sent a mail , Lee-Roy Lakey rep**** saying my goods would be sent the next week . Still no parcel has been received , I have sent numerous further mails , most of which come back as undeliverable . The three which did go through have received no response . Telephone calls are a waste of time as you always get the \ all lines are busy message "with no option of holding on . """