Turning my frown upside down

After my initial complaint Mkhululi from head office responded to my bad rating and assisted me in getting my hands on the item I was asking for. Special thanks to Rainy at the Brooklyn branch, who went the extra mile and gave me the original discounted price for which my original query was about in the first place. Best way to turn my frown upside down - thanks guys keep up the good work. Regards, Cornel.