Things Staff do for sales

Good morning

To whom this may concern

Yesterday myself and my wife went to collect her jacket we finally paid up after a 3 month lay buy at the Cavendish Square branch to find out that the jacket was not there. When we put our first deposit down the lady that assisted us, I slipped to take her name down but if back tracked on the system will find her, i.e she has curly hair and wears glasses, told us that we can take the jacket and when the stock comes in later that week she will change the XS size for a small we wont have to worry. Yesterday when we explained the story to the staff they were stunned and told us that they do not have of that stock and wont be getting of it anytime soon. The thing that really gets me is that why staff will do that to get sales and also to mess us around, we especially go out our way to go to a shopping center like Cavendish to avoid these types of situations only to find out the same happens, and in my opinion do not expect these types of services to happen from a multi-millionaire company like Cape Union that has been in assistance for more than +10 years or more.

I'm really put off!!