Terrible service

Monday 25 Jan, I was busy buying shoes online (Salomon Women's XA Pro 3D, shoes were on sale) I had two gift cards and just as I app**** my vouchers I lost my connection for a monent. When I refreshed the Cape Union Mart site, I had to log in again and I had to redo everything. When I wanted to apply my vouchers again, the money was taken off when I tried to make the first purchase.I immediately phoned Cape Union Mart and reported the problem.I spoke to Lee-roy and he said he will forward my voucher codes to the finance department and he will be in contact with me late the next day (Tue 26 Jan). I never heard from him again the next day so I emailed him again after I saw that the shoes I wanted to buy were no longer on sale,I asked him if I will still get the shoes on the sale price because Cape Union Mart took my money from the vouchers when the shoes were on sale,but got no reply.By 28 Jan I still had no reply so I emailed Lee-roy again.It is now 31Jan and I still haven't had any reply from Lee-roy.I just checked the status on my vouchers and I see the money has been returned but I think it's unacceptable that you took my money and kept me from buying the shoes I wanted on sale.