Terrible online response to customer support

I sent the below query to *** I bought this torch a few years ago from cape union mart, and the rechargeable battery has finally died. The torch is a led lenser 451578, which charges in the car lighter socket. I ASKED CUSTOMER SERVICE if you can please find the replacement battery for me. Your stores no longer keep it, and I can't find the rechargeable battery. I had been into a store, and they could not assist at store level. Since you are the agent, can you assist?

The response from the agent was clearly a copy and paste reply, as I had not only given her the model and numbers, but also added photos of the product.

Her response was the following : Kindly visit your nearest Cape Union Mart branch along with your proof of purchase, where the store leader on duty will will assist and advice , kindly note our store work very closely with the service center and suppliers As much as we would love to assist you and decide, we are not able to physically assess an item and advise what could possibly be the best way to resolve your query.

This is unacceptable, and this consultant failed to read any part of my query. As stated in my mail The item was a few years old, so probably wouldn't have a receipt. I had already been to a store. I had told her what the problem was and how to resolve my query....its simple, contact the supplier and help me, the customer to replace the battery.