Terrible Online Experience

Good Day,<br> <br> I am logging this complaint under your division due to receiving pathetic service from your Poetry Online store as well as your Customer Service Department which falls under Cape Union Mart.<br> <br> To summarize:<br> <br> I placed an order online, and paid electronically. I then received a mail saying there was a problem with sourcing my items, I requested an immediate refund. This never happened. I then contacted via telephone and email requesting this 3 times. Eventually after back and forth, with a one line we apologise for the inconvenience caused I received a part refund. I then queried this and was advised that the item which was not refunded they could source (this is not a full refund as I had requested). <br> <br> It is now the 12th, this has been going on since the 28th. I find it utterly disgusting that customers are treated this way. No one has called to apologize, my money has not been refunded in full and I have spent the last week calling, leaving messages sending emails without a response.<br> <br> I will be taking this matter further as this is unacceptable.