TERRIBLE CUSTOMER SERVICES AND ZERO ACCOUNTABILITY

I purchased a pair of Salomon Women’s Supercross and received a pair where both shoes are for the left foot. I requested a replacement and was told you do not do replacements for online purchases. It was never my fault that the shoes were not packed correctly and they could not take responsibility for their fault. To remedy the situation I decided to purchase another pair which I purchased with a free gift, because there was no stock in store and it was still available online. I was told that I will be receiving some items of my parcel and will receive the rest later. I later received an invoice with the items I will be receiving (Scarf and free gift). When my parcel was delivered I only received a scarf. To cut the story short, I made countless follow ups to resolve the issue and they would promise to call me back which they never did, I am still waiting for a call beck that was supposed to have happened on Monday (30/08/2021) before 10. I was slapped in the face with a refund after 4 months of following up which I found out about when I called to follow up again.