Terrible Customer Service from Head Office

Terrible service, I contacted them via email through the Old Khaki website to check for availability at their stores in Gauteng on one of their products. It took three weeks and several emails from me for them to get back to me - I tried the service centre link in the email several times too - this did not work. They pretended as if nothing was out of the ordinary when they eventually phoned me with an offhand apology. They told me that the item I was asking for is seasonal and that new stock will arrive in stores in October, but couldn't even tell me if any of their stores currently had old stock available (claimed the system is down) and offered no help to work around the solution to suggest how I could perhaps get my hands on the item sooner by delivering it to my closest store or something along those lines… When I commented that they are not able to help me with my initial query then – they just said ‘yes.’ I think more than anything I am just really upset that it took them three weeks to get back to me after constant nagging from my side, and then didn’t even try to go the extra mile to help me as a way of an apology for the delay.