Telescope not working

I bought a telescope from Cape Union Mart about three weeks and have been calling for assistance in calibrating it in order to view but nobody I willing to assist me. Is this how you treat your customers, maybe I should just return it. By the way I know you offer services where people go out to adjust the telescopes for customers.<br> <br> I called in to the head office customer service department and nobody answer (2015/03/11 for 10 minutes and 2015/03/12).<br>