Store still hasn't found jacket from order placed on 02 February 2020

I purchased a jacket on special on 02 February 2020. I was told by the consultant that he didn't have the colour that I wanted, but he could order it from another branch. At the time, Cape Union's system reflected that stock was available at other branches.

I have checked numerous times and the store still hasn't been able to get the jacket. I understand that through the lockdown, no business activity took place, however, I did request the jacket six weeks before the lockdown.

I visited the store last week and the manager said that he could no longer find a jacket in stock and the only option would be to purchase a jacket at R2499. I paid R999 for my jacket on special. I refuse to pay a cent more when I was promised that I could get the jacket in another colour.

This is shocking poor service.