Staff lacking education on products and Customer Care not a priority.

The staff did not seem certain about what was sold in-store and how to care, clean, maintain their specialized brand items, when asked. In addition, they have zero education or experience with their online store, market, reviews, products and costings per product.

I was passed through three on-floor staff members and one manager, who had no answers, and who even recommended that I just use "sunlight soap liquid on a wet cloth" for a down jacket to be cleaned..... (??!!)

The manager at the time, did not speak to me, but rather answered the staff member who had introduced me to the manager for assistance. And in addition, was openly searching and looking at his personal Facebook page, on screen, in plain view of the customers, without providing his full attention to customer support or client friendly experience face-to-face, as he was clearly distracted with his personal online social updates.