Special orders has no priority

A month ago my wife purchased a pair of Solomon XA Pro Ultra. I usually wear a size 10 UK but Solomon's seem the be a much narrower cut and therefore I need a 10.5 UK.<br> <br> I went into the store to return the shoes and they staff was friendly and said I could exchange the shoe without problems. However it turns out that half sizes are not standard so they said they will place a special order for me.<br> <br> Since then I had very little feedback and only really get answers if I go into the store or call them. Unfortunately the feedback and prolonged delivery gives me a feeling that there is no control or prioritization. First the \ordering lady"was on leave later the supplier is out of stock. There is no forward looking or urgency to manage customer expectations. I don't mind to wait but don't tell me it won't take to long and then you just leave it without proper followthrough.<br> <br> <br> <br> """