RB
Rocshaan B

1 reviews | Active since Sept 2022

05 Jun 2026, 10:41

Slow horrible service

This is my first time ordering online from Cape Union Mart and it will definitely be my last! The system is so flawed, slow and unresponsive. Why have an online system when it doesn’t perform the way it’s supposed to and I’m forced to call and follow up every single day.

I called on the 4th of June and the 5th and both consultants I spoke to were completely unhelpful with the one today even dropping the phone in my ear.

All I wanted was to understand why my order is pending if I paid and when I will get a confirmation of my order and when it will be delivered

This experience has been horrible and it will definitely be my last time ordering from cape union mart

0
Replies (1)
Cape Union Mart
Cape Union Mart's reply05 Jun 2026, 11:35
Official
Dear Rocshaan B, We are so sorry to hear about your experience. We pride ourselves on providing you and all our customers with the best possible quality service and would like to have this matter addressed. A customer service agent will reach out to you via the existing case linked to your order. Kind regards, Cape Union Mart