1 reviews | Active since Dec 2014
SHOCKING SERVICE & NO COMMUNICATION
26 May - purchased online quoted FIVE days for delivery.<br> To date THREE WEEKS later still no delivery and NO communication from the online shop.<br> <br> Unable to track order on their website - keeps hanging....<br> Unable to get through to call center - keep getting message that they are experiencing a large number of calls.....<br> Unable to email - bounces back....<br> <br> Eventually got to speak to someone last Thursday - they promised next day (Friday) delivery....<br> Called in on Friday to confirm - Then got told \sorry Wed delivery"<br> Today is Wednesday and guess what?<br> NO DELIVERY as yet!!!!<br> <br> The most shocking service. Not one phone call from the online store Manager to explain the \""problem\"" ....because clearly there IS one!<br> NEVER EVER AGAIN. Rather deal with their opposition."""
We are so terribly sorry to hear that you have had a bad experience with our online shopping. We would like online shopping to be a pleasant and easy process. We will look into this order for you and ensure that you are contacted by a customer service agent to resolve this issue.
Once again we do apologise about this mishap, we will ensure that this is seen to as soon as possible.
Kind regards
The Cape Union Mart Team
We are so terribly sorry to hear that you have had a bad experience with our online shopping. We would like online shopping to be a pleasant and easy process. We will look into this order for you and ensure that you are contacted by a customer service agent to resolve this issue.
Once again we do apologise about this mishap, we will ensure that this is seen to as soon as possible.
Kind regards
The Cape Union Mart Team