SHOCKING E-MAIL ETIQUETTE
<p>I sent an e-mail on the 31st may to *** enquiring about two garments id like to purchase(SEE E-MAIL CORRESPONDENCE BELOW) asn absolutely no response from head office. I mean this is an official e-mail address from cape union mart and im disgusted that no one has answered me. Ive emailed to this address before and received a response so i know it works and its been administered but the response has been nothing short of SHOCKING!!!!!!!!!!!!!!!!!! IVE SPENT THOUSANDS AND THOUSANDS OF RANDS AT THIS PLACE AND THEY TREAT ME LIKE ****.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p>CAN I PLEASE GET A RESPONSE TONMY QUESTIONS BELOW!!!!!!!!!!<br /> </p> <p>Aa </p> <p><br /> On 01 Jun 2016, at 11:03 AM, Aneeq Abrahams <***> wrote:</p> <p>Hi,</p> <p> </p> <p>I find it extremely unprofessional and a blatant disregard to your customers that I must beg you for a response about two products that I want to purchase below. Over the years ive spent thousands and thousands of Rands on your products and I’m looking to purchase more and you just won’t respond to me. I find this behaviour disgusting to be honest. This is an official company e-mail address.</p> <p> </p> <p>Perhaps ill get a response when I post this sequence of events of HELLOPETER. My brother is leaving for an overseas trip and I was desperate to give him a gift but u have simply ruined that now.</p> <p> </p> <p>Aneeq</p> <p> </p> <p>***</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>From: Aneeq Abrahams <br /> Sent: 01 June 2016 08:35 AM<br /> To: 'Info Cape Union Mart'<br /> Subject: RE: product no: 119662 & 108705</p> <p> </p> <p>Hi,</p> <p> </p> <p>Can I get a response please guys</p> <p> </p> <p>From: Aneeq Abrahams <br /> Sent: 31 May 2016 03:42 PM<br /> To: 'Info Cape Union Mart'<br /> Subject: RE: product no: 119662 & 108705</p> <p> </p> <p>Can I get some type of response to my question below PLEASE</p> <p> </p> <p> </p> <p>From: Aneeq Abrahams <br /> Sent: 31 May 2016 10:22 AM<br /> To: 'Info Cape Union Mart'<br /> Subject: product no: 119662 & 108705</p> <p> </p> <p>Hi,</p> <p> </p> <p> </p> <p>PRODUCT NUMBER : 119662 - I saw this hoody last night, it was black with red zip and lining, it’s not shown on the website. Id like to order a 3XL please.</p> <p> </p> <p>PRODUCT NUMBER: #108705 – I’d like to order the 3XL in this please as well.</p> <p> </p> <p>Kindly send to canal walk outdoor store or waterfront indoor store.</p> <p> </p> <p>Thanks</p> <p> </p> <p>Aneeq – ***</p>
Good day Aneeq
Please accept our sincerest apologies for this experience you have had. This is most certainly not the experience we would want any customer to have when contacting our teams. We will look into this and ensure that it is escalated to the relevant managers. You will receive feedback on your query as soon as possible. Once again our apologies that you have has this disappointing experience.
The Cape Union Mart Team
Best regards,
Good day Aneeq
Please accept our sincerest apologies for this experience you have had. This is most certainly not the experience we would want any customer to have when contacting our teams. We will look into this and ensure that it is escalated to the relevant managers. You will receive feedback on your query as soon as possible. Once again our apologies that you have has this disappointing experience.
The Cape Union Mart Team
Best regards,
