**** service

I'm very annoyed by their unprofessional and sh*t service. I purchased shoes and Hat which was delivered at wrong address. I made purchase on line on 8th of September it was delivered on 14th of September to Cape Union Mart Diamond Pavilion i selected Cape Union Mart Kolonnade Mall soo i thought maybe it was some technical issues that mixed up the address. I used Pargo link to change the address but it was unsuccessful. They send from pargo stating that "it will be available until 29/09/2020 after 10 days the package will be returned" but it hasn't i called literally everyday to find update regarding the package but all Cape Union Mart site agents kept saying will call you. I called and said since the parcel it is stucked in Pavilion and im not getting any help from them can i have refund i said i should wait 3-7 days which i did but they have paid me yet. I went to store yesterday in Kolonnade to request they said i should do it online so that it can be refunded in my account directly. I called few minutes ago to ask how far is they said it is in Pavilion. 29th has passed days ago why it hasn't been returned? I have sended communication via emails as well to *** they haven't rep**** to any of my emails that frustrated me the most clearly they not willing to help me out I can't wait any longer i want the refund in my account today before the end of my business