Ruined Birthday Surprise, LIES & INCONVENIENCE!

I went to a store in Centurion Mall and bought a Garmin Watch valued at 7k on the 7th of April 2025. I asked them if my sister could collect it at Canal Walk in Cape Town on her birthday which was going to be the 11th of April they said yes it take 2-3 days so I had more than enough time to have her surprise reach her on the day. I am writing this on the 24th of April, after so many calls, even physically going to store to either get my watch or my money back. I was told on the 2nd of April when I was at the store at 18:30 that the store in Cape suddenly has the watch for collection. My sister went to the store at Canal Walk on the 23rd of April and they only showed her the watch arrived but could not give it to her because she needs to bring some OTP number which I was never given to provide her or even mentioned when I was at the store. So watest yes another day, petrol and inconvenienced herself to go to that store. Never mind her birthday surprise was completely ruined. I'm so dissapointed at Cape Union Mart. I never expected such incompetence. Now they won't give me my money back or the watch. Not to mention that through out all this time, not even a single day has Cape Union Mart called me to update me I have to call to be told stories and waste my petrol and time to bounce back from the store. I'm so sick of it.