MB
Madelene B

1 reviews | Active since May 2016

22 Jan 2018, 12:02

Rude Assistants

I visited Cape Union Mart in Somerset West mall with the intention of buying a R1,000.00 voucher on Saturday 2018/01/20. The assistant, Sinethemba was at the till. She told me that "they are offline". I asked if if she could please find out when they will be back online as I was not coming back to that part of the mall and I had a few other things to do that day. For some or other reason, this was too much effort for her. She called Tandokazi over and the both of them continued to snicker and comment until a gentelman approached and I became irritated. After a back and forth of "it's the till, they're offline, it's the till, they're offline ...) I left. I will not be supporting Cape Union Mart again. I will go to Poetry. I will go to Old Khaki. I will go to Outdoor Warehouse. I will go to Due South. I felt so uncomfortable on Saturday. I will not put myself through that again.

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Replies (1)
Cape Union Mart
Cape Union Mart's reply22 Jan 2018, 16:21
Official

Good day MB0612,

Our sincere apologies for this disappointing experience and thank you for taking our call.


We have sent the above to our area leader to ensure this level of service does not happen in future.


Again, our sincere apologies.

Kind Regards,

Cape Union Mart