1 reviews | Active since Jul 2017
Return Of Defective Goods
<p>In February this year i purchased a jacket from your Pavilion store. Set me back R2600, thought it would last me years. June (not even 6 months after purchase) elastic string came off at the bottom. Returned to store with POP. Was actually shocked that the jacket would be taken in for repairs and would take up to 8 weeks. I mean its the middle of winter, when i get it back it will be almost the end (purpose not served). What made things worse was the Sales lady, she was very rude. When i bought it, she was very friendly informative. Upon returning a defective product, i got insulted and asked questions such as "DO YOU KNOW HOW MUCH THIS JACKET COSTS?" and "WHERE'S THE OTHER HALF OF THIS JACKET?" and "YOU RETURNING THIS JACKET FOR SUCH A SMALL THING?" Disgusted i chose not to answer her questions, as her intentions were just to belittle me for returning the defective goods.</p>
Good day Phumlani,
We're so sorry to hear of the unpleasant experience you have had in our Pavilion store.
Kindly allow us to investigate and ensure that feedback is provided on your repair.
We will ensure that a leader contacts you as soon as possible.
The Cape Union Mart Team
Good day Phumlani,
We're so sorry to hear of the unpleasant experience you have had in our Pavilion store.
Kindly allow us to investigate and ensure that feedback is provided on your repair.
We will ensure that a leader contacts you as soon as possible.
The Cape Union Mart Team
On Monday received call from store manager to come and see him. Went to store on Tuesday afternoon, we got to an agreement that he would credit me to an in store voucher to the same amount I paid for the jacket. Very friendly lady helped pick out another jacket, as one similar to mine was no longer avalailable. Ended up picking a jacket which was slightly more expensive, but I was more than happy to pay the difference. Experience at the store was very warm and welcoming. Thank you..
Issue Resolved...
On Monday received call from store manager to come and see him. Went to store on Tuesday afternoon, we got to an agreement that he would credit me to an in store voucher to the same amount I paid for the jacket. Very friendly lady helped pick out another jacket, as one similar to mine was no longer avalailable. Ended up picking a jacket which was slightly more expensive, but I was more than happy to pay the difference. Experience at the store was very warm and welcoming. Thank you..
Issue Resolved...